Online Complaint

Dear Customer,

Our relationship with you is important to us. Our team of professionals aims to continuously provide the best level of service while abiding by the strictest ethical and professional standards of conduct.

Should you at any time feel that the level of our service is not to your satisfaction, please contact us and let us know by submitting our online complaint form or by downloading and submitting this PDF by email to complaints@sfsco.com.

All complaints will be acknowledged in writing within five working days of receipt.

SFS aims to provide a satisfactory resolution to your complaint in a prompt and efficient manner with a response guaranteed within 4 weeks of receiving your initial complaint.

Assuring you of our best services at all times, SICO Funds Services Company B.S.C. (c)